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To remove insurance, write to us in "Order Notes" field on Checkout page and refund will be issued manually; we are not responsible for lost or damaged package if insurance is removed, it does happen on few occassions.
Information submitted via phone/fax/online order, contact us page or subscription will not be shared with any company(ies).
We accept credit card at no service charge for orders up to 5000 USD. Credit cards accepted are: VISA, MasterCard, AMEX, Diners Club, Discover and JCB.
We are serious on safety of your credit card information, we do not store your credit card information in our system, neither as soft copy nor hard copy. We may request credit card information for validation to deter fraudulent transactions for online and phone orders for large orders from unknown customers but once validated we shred the card information digitally and mechanically, if latter is produced on paper.
For all online orders, when a customer is entering credit card information, that information including ccv is only visible to our credit card company processor (CardConnect). Our website only receives order details with personal information of the customer.
All email or phone orders, the link we send for making payment is from our card company processor and the credit card information is not transmitted to us. We only receive notification from CardConnect when the payment is completed after card authorization.
